Shipping Policy

HOLIDAY DEADLINE SCHEDULE

*While we strive to provide accurate order-by dates for your holiday shopping convenience, please keep in mind that unforeseen circumstances, such as carrier delays or inclement weather, can impact delivery times. While we make every effort to ensure timely delivery, we cannot guarantee that your order will arrive in time for the respective Holiday Dates.

CONTACT US

For alcohol order support please contact [email protected].

PRE-ORDERS

Pre-orders are advance purchases made on new and/or limited time products that are scheduled to be shipped at a future date. Your credit card will be charged the moment you place your pre-order.

Pre-ordered products typically ship within 30 business days after purchase deposit. In the event there is a fulfillment delay, our customer service team will contact you via email with a new expected delivery date. Please note that if you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled. If you have not received your pre-order and have further questions, please contact our customer service team at [email protected].

SHIPPING POLICY

If you are an adult over the age of 21, you may make an offer to purchase alcoholic beverages using the Sites from the Licensed Retailers. Prices displayed on the Sites reflect the prices determined by the Licensed Retailers that we partner with. Licensed Retailers may choose to accept or reject any offer to purchase the Products due to lack of availability, inability to verify your age, or any other reason. If your offer to purchase the Products is declined in full or in part for any reason, you will receive a refund for any portions of your order that are declined by the Licensed Retailer.

Licensed Retailers are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website (b) setting the purchase price of all products made available for sale via the Site (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders either directly or through a third party shipping company, if applicable. Accelpay, Inc. and Gran Centenario^® Tequila shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are NOT included with your order and such fees will be added on to the price of your purchased products. Shipping dates and/or arrival times given are only estimates. Refunds are at the sole discretion of Gran Centenario^® Tequila, Accelpay, Inc. or its third-party retail partners.

The Products purchased from the Sites will be fulfilled by third party partners. As a result, the title and risk of loss or damage for such products will be passed on to you upon our delivery to the carrier.

Packages cannot be sent to PO boxes or local carrier locations. Orders that are placed and addressed to these locations will be rejected and refunded.

All deliveries must be signed for by an individual who is capable of proving that he or she is 21 years of age or older by providing a valid form of identification at the time of delivery. If there is no individual 21 years of age or older to accept the delivery, the delivery will not be able to be completed at that time. After three failed delivery attempts, the package will be returned to the retailer. If you choose a refund, please note that the original shipping charges are non-refundable. A $25 return-to-sender fee will also be deducted from your refund. This fee is applied to cover the additional charges incurred when the carrier returns the package to the retailer. If you’d prefer to still receive your order, there will be a $40 fee that covers both the return-to-sender fee and the cost of shipping the order back to you. If needed, we can update the shipping address before resending the order to ensure successful delivery.

We recommend that if there is a possibility an individual 21 years of age or older is not available to sign for your package, you should contact your carrier and request the tracking number be routed to a local location that allows for package pick ups. We reserve the right to refuse delivery for any reason. Packages cannot and will not be left unattended for any reason. Gran Centenario^® Tequila, Accelpay and its retail partners do not accept responsibility for any packages that are unable to be delivered due to issues with the delivery address that you provide for your order.

FLAT RATE SHIPPING

All orders qualify for a standard flat rate shipping fee of $19.99 on orders up to $99 and Free Shipping on orders over $100.

SHIPPING REACH

Shipping is only available in the continental United States, excluding the following states: AL, AK, AR, CO, HI, MA, MI, MS, MT, OH, TN, and UT.

If you have any questions regarding your order, please contact [email protected].